We are located in Wellington, Florida, however, our technical support and sales staff are available daily, including weekends from 9am to 9pm EST. Please note *** Many of our customers have been confused regarding our shipping policies. For Dragon medical upgrades, these products are available via download and/or shipment. If you are placing or have placed an order and would like a shipment of your goods, please be sure to choose your shipment method. For upgrades, there is a charge for this. For full editions, there is no charge and items are automatically shipped. If you have already placed an order for download only and would like a DVD sent, please place a new order for the Dragon Medical Media to receive your DVD. We apologize for any confusion this may been for current customers.